Privacy Policy

Last updated: January 1, 2026

This Privacy Policy describes how Trionix B.V. ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

Trionix B.V. is the data controller responsible for your personal data. Our contact details are:

  • Company: Trionix B.V.
  • Registration Number: 12345678
  • VAT Number: NL123456789B01
  • Address: Marktplein 132, 2523 RF The Hague, South Holland, Netherlands
  • Email: privacy@trionix.top
  • Phone: +31 70 468 8131

Data Collection

The data we collect includes personal information you provide directly to us and information we collect automatically when you use our services:

  • Contact Information: Name, email address, phone number, and mailing address when you make reservations, place orders, or contact us
  • Reservation Details: Date, time, party size, and special requests for dining reservations
  • Order Information: Food preferences, dietary restrictions, and delivery information for takeaway and catering orders
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring websites
  • Communication Records: Records of your communications with us, including emails, phone calls, and feedback

How We Use Your Information

We use of your data for the following purposes, based on legitimate business interests and your consent:

  • Service Delivery: Processing reservations, orders, and providing our food and catering services
  • Customer Support: Responding to your inquiries, resolving issues, and providing customer assistance
  • Business Operations: Managing our restaurant operations, inventory, and staff scheduling
  • Communication: Sending confirmation emails, order updates, and responding to your requests
  • Quality Improvement: Analyzing customer feedback to improve our services and menu offerings
  • Legal Compliance: Fulfilling legal obligations related to food safety, tax reporting, and business licensing

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

  • Service Providers: Payment processors, delivery services, and technology providers who help us operate our business
  • Legal Requirements: When required by law, court order, or government authorities
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets
  • Analytics Services: Google Analytics and similar services to understand website usage and improve our services

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete personal data
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request limitation of processing of your personal data
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal data for certain purposes
  • Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Reservation and order data is typically retained for 3 years for business and tax purposes. Website usage data and cookies are retained according to the periods specified in our Cookie Policy. You may request earlier deletion of your data by contacting us.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR: (1) Contract performance when providing our services, (2) Legitimate interests for business operations and customer service, (3) Legal obligations for compliance with food safety and tax laws, and (4) Your consent for marketing communications and certain cookies.